Refund & Returns
Refund & Returns Policy
Last updated: February 15, 2026
At ChiluxeLife™, your satisfaction with our premium MagSafe chargers, secure RFID wallets, and smart accessories is our priority. We offer a hassle-free 30-day return policy – proudly from Johannesburg, South Africa.
CHILUXE (PTY) LTD (Reg. No. 2024/680742/07)
Registered Office: 43 Neptune Road, Solheim, Germiston, Gauteng 1401, South Africa
Email: support@chiluxelife.shop
1. Our 30-Day Satisfaction Guarantee
- We offer a 30-day hassle-free return policy from the date of delivery for most items
- Return for any reason (change of mind, wrong size/color, etc.) – subject to conditions below
- Items must be unused, in original packaging, with all tags/accessories intact
- For faulty, damaged, or incorrect items: full refund + free return shipping (proof/photo required)
We want you to love your purchase – if not, we're here to make it right.
2. Regional Return Rights
| Region | Key Rights | Timeframe |
|---|---|---|
| 🇿🇦 South Africa | Consumer Protection Act (CPA): Returns for faulty/non-conforming goods + reasonable change-of-mind | Within reasonable time (we offer 30 days) |
| 🇪🇺 EU / 🇬🇧 UK | 14-day cooling-off period for distance sales + faulty item rights | 14 days from receipt (extended to 30 days by us) |
| 🇺🇸 USA | Varies by state; defective/damaged items returnable | 30 days (our policy) |
| 🌐 Other International | Defective/damaged items accepted; change-of-mind at our discretion | 30 days |
We exceed minimum legal requirements where possible to ensure your satisfaction.
3. How to Return or Exchange
- Email support@chiluxelife.shop within 30 days with:
- Order number
- Item(s) to return/exchange
- Reason (photos for damaged/defective items)
- We'll reply within 24–48 hours with return instructions and (if applicable) a prepaid label
- Pack securely in original packaging and ship back using a trackable service
- Do not send returns without approval – unauthorized returns may be refused
4. Refunds & Exchanges
- Refunds issued to original payment method after inspection (5–10 business days)
- Original shipping fees are non-refundable unless item is faulty/wrong
- Exchanges: If stock available, we send replacement; otherwise, refund issued
- For international returns (non-faulty): Customer covers return shipping to our fulfillment center
5. Non-Returnable Items
- Personalized/custom items (unless defective)
- Hygiene/sealed products (e.g., earbuds, masks) once opened
- Gift cards/digital products
- Items marked “final sale” on product page
6. Lost/Damaged Returns & Important Notes
- If return package is lost/delayed: File claim with carrier; we assist where possible
- We are not liable for delays from incorrect address, customs, or force majeure
- Always use tracked shipping – proof of postage is required
Quick FAQs
Q: How long do refunds take?
A: 5–10 business days after we receive and inspect the item.
Q: Who pays return shipping?
A: Customer for change-of-mind; we cover for faulty/wrong items.
Q: Can I exchange instead of refund?
A: Yes – if stock is available; otherwise, full refund.
Q: What about Gauteng/Johannesburg returns?
A: Fast local processing – contact us for options.
Shop with Confidence
30-day returns on premium MagSafe chargers, secure RFID wallets & smart accessories – delivered free worldwide from South Africa.
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